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Customer Service Advisor |
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| Job Information |
| Post Date: | Nov 09, 2009 | Type: | Full time |
| Start Date: | ASAP | Salary: | Starting at $8.60+ |
| Location: |
Pennsylvania-Pittsburgh-Pittsburgh
| Job Reference: | 6-79 CSA |
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| Job Details |
Description
Working at Valvoline Instant Oil Change is not for everybody -- but, if you:
• are great with people
• are outgoing and have a positive attitude
• like to learn new skills
• desire growth and a challenge
• want to help customers take care of their cars and be safe
• are willing to work hard
• and enjoy being part of a team
-- then this opportunity is for YOU!
No Automotive Experience Necessary - But Great Customer Service Experience!
We provide the training -- you provide the desire & ability to learn.
We value our team members, so all full-time employees hired are eligible to participate in our many outstanding benefit programs. In addition to standard benefit programs, such as medical, dental and life insurance, here are some of the programs we offer that our competition does not;
• A FUN work environment
• Flexible hours -- and no late nights
• Free uniforms and laundering service
• Paid vacation and holidays
• Employee credit union
• Employee savings plan -- the company matches your first 5% at 110%
• And much more...
And in case you want more information about what your job duties would be, we have included the job description below:
• Greet guests (customers) in a warm, friendly manner.
• Enter guest (customer) vehicle information into the VIOC Point of Sale (POS) system.
• Present the benefits of Valvoline motor oils to guests and help guests select the appropriate oil for their vehicle.
• Present additional services to guests based on manufacturer & Valvoline recommendations, as well as visual inspection.
• Complete the guest's service by providing the guest with a copy of the invoice and complete the financial transaction.
• Ensure guest is highly satisfied with their service and encourage them to call the 800 number and complete the SMG survey.
• Adhere to all company policies and Super-Pro 10 procedures.
• Perform top-side basic services by adhering to VIOC procedures.
• checking and filling fluids under the hood
• pulling out and replacing air filters, batteries and windshield wipers
• checking tire pressure
• Perform top-side basic services by adhering to VIOC procedures.
• Perform second-party checks for bottom-side Technician by visually verifying and performing call outs to ensure all necessary services have been performed correctly.
• Maintain the service center areas to maintain VIOC's reputation for quality service and to attract guests and avoid safety hazards.
• ensure guest waiting area and rest rooms are clean
• ensure counters and desk areas are neat, clean and well organized
• ensure floors are clean and in compliance with VIOC safety regulations
• ensure outside and parking lot area around service center are clean and presentable
• Perform other duties as assigned.
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Skills
If you can answer YES to these, apply today!
• enjoy and are comfortable working in varying temperature conditions
• have a high sense of urgency and lots of energy
• enjoy hands-on work
• can lift up to 50 pounds
• have full body mobility and be able to twist, turn, bend at the waist, squat and go up and down stairs
• can work on your feet for extended periods of time with hands above the head
• and you aren't afraid to smile!
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Notes
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Contact Information
Confidential
State/Province:
New York
Country: United States
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