New York IT/Computer Jobs

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Business Intelligence Analyst

Buffalo, NY

The Business Intelligence Analyst will lead conversations with clients to define business requirements, have a hands-on role in developing Tableau dashboards to satisfy requirements, and training clients on effective use of dashboards. Additionally, this position will provide support for internal Business Intelligence Subject-Matter Experts (SMEs), whose role it is to engage clients proactively, and to identify and bring forward key observations derived from the aforementioned Business Intelligence (BI) solutions.

Direct Responsibilities

• Analyze data, identify anomalies, and provide useable insight to internal and external clients.
• Address external client data requests, including: project scope, consultation, conception, production, and end-user delivery.
• Build custom data deliveries using Tableau Software.
• Stay current with data analytics/business intelligence techniques and technologies.
• Maintain positive, professional business acumen and relationships ...

Senior Technician, IT Service

New York City, NY

We’re seeking a Senior Technician, IT Service who will be responsible for overseeing PSP’s IT help desk in our NY office. The help desk comprises of up to 3 technicians supporting an office of approx. 40 employees and Senior Management. The role consists in planning, coordinating and monitoring the services provided by the User Support Group located in Montreal, specifically for incidents, service requests, initiatives and projects. The position requires great abilities to coordinate a small team locally and liaise effectively with teams located in Montreal and London. Technical skills are necessary as there will be some hands-on support needed. The incumbent must be able to work under pressure and demonstrate professionalism in any situation, and a deep commitment to the satisfaction and quality of the user experience. Great communication skills are essential. The role reports to the IT Direct in London.

ABOUT YOUR ROLE

As a Senior Technician, IT Service, you’ll ...

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