Assists persons with developmental disabilities in gaining access to necessary and appropriate services and supports. A Service Coordinator uses a person centered planning process to develop, implement and maintain an Individualized Service Plan (ISP) with the individual and his/her circle of support. The MSC promotes the concepts of informed choice, community inclusion, individualized services and supports and individual satisfaction. The MSC provides advocacy on behalf of the individual and helps to protect and uphold individual’s rights. Provides referral to requested supports and services, monitoring of service satisfaction, health and safety.
•Using a person-centered approach, facilitates the development of the Individualized Service Plan (ISP) and conducts reviews in accordance to regulatory and department policy and procedure.
•Provides linkage and referral to services as specified in the Individualized Service Plan or other necessary services including but not limited to: recreational, educational and habilitative, services, mental health/counseling and health care services, assistance in applying for financial, medical or legal benefits; and provides guidance to the individual and his/her family in navigating the OPWDD service system.
•Documents MSC activities contemporaneously in the MSC monthly summary as outlined in State and Federal regulations as well as agency policy and procedure.
•Maintains Level of Care Eligibility Determination for individuals enrolled in the HCBS Waiver.
•Participates in case conferences and specific training programs/services with public and private agencies.
•Maintains required professional development, as outlined in the MSC Vendor manual. Provides information and assistance to individuals wishing to object to changes in service delivery, and participates in discharge process as per department procedures.
•Adheres to incident reporting requirements, as outlined in 624 and 625 regulations.
•Efficiently completes billing in compliance with department policy, procedures and guidelines for timeliness and productivity.
•Maintains confidentiality and process, maintains and utilizes potentially sensitive information in accordance with agency and departmental policies and individual’s rights and responsibilities.
•Completes weekly schedules accurately and timely in accordance with department policy.
•Safely transport individuals to and from appointments if necessary.
•Complies with all agency policies and procedures.
•Other duties as assigned.
•Bachelor’s degree in social work, psychology or human services, One year of experience with people with developmental disabilities or one year of case management experience.
•Working knowledge of developmental disabilities and awareness of community services and programs.
•Ability to organize, plan and manage caseloads.
•Must have sound judgment, flexibility, dependability and good writing skills.
•NYS Drivers License that meets agency policy.
•Ability to handle multiple tasks simultaneously.
•Ability to meet physical requirements of the position: sitting for an extended period of time, climbing stairs, lifting/carrying files.
Using the employer's application(You will be sent to their website.)