Position Desired

Systems Engineering
New York, NY


Motivated self-starter with strong computer technical skills and a keen eye for detail and accuracy whose objective is to obtain a position within the computer and networking fields. Proficient and certified in numerous computer and networking aspects. Team player with the ability to work effectively in any high-pressured environment.

Monroe College
Bronx, New York
Bachelor’s Degree in Business Administration (B.B.A)
Major: Computer Information Systems

TCI - College of Technology
New York, New York
Associate’s Degree in Applied Science (A.A.S)
Major: Networking Technology

Bronx, New York
Computer Technician Program (440 hours of comprehensive hands-on technical training)

KYOCERA Training Certificate (1530, 2030, 3035, 4035, 5035) Copier and Printer Models
CompTIA A+ , N+, and I-Net +Certifications
Windows 2000 Microsoft Certified Professional (MCP)

-Ability to recognize RJ-11, RJ-45, AUI, BNC, ST, SC Connectors
-Familiarity with Servers, Hubs, Switches, Routers and Gateways
-Tools: Wire Crimper, Media Tester, Punchdown Tool, and Optical Tester
-Awareness of Network Access and Security also Microsoft Active Directory
-Competence in: Linux and Novell Operating Systems also Java, C++, and Visual Basic languages

Professional Organizations:
Institute of Electrical and Electronics Engineers (IEEE), Member
NYC Wireless (Member)

Work Experience

09/08 Present
EVO Merchant Services
Senior Operations Analyst
Melville, New York

Duties Held:
-Coordinate and automate production FTP file transfers, from file vendor to company using Tidal Enterprise Scheduler, (both secure and unsecure, to include, encrypt and decrypting files etc…).
-Ensure all changes to production systems are authorized, documented, and logged, using appropriate protocols and approval process via the JIRA ticketing application.
-Develop reports for various departments using Microsoft 2005 SQL Server Management Studio, to be dispensed both internally and externally.
-Report directly to the Director of Operations to improve upon or make recommendations on new and or existing operational processes and provide critical analysis for issues and their resolution during normal and off business hours.

02/07 09/08
Northrop Grumman/FBCB2/CSI
System Administrator (ARMY Contractor) –SECRET Clearance-
Fort Monmouth, New Jersey

Duties Held:
-Subcontractor for Northrop Grumman providing technical network support for FBCB2/BFT, a Linux based worldwide satellite Network.
-Performed around the clock monitoring of internetworking devices using Syslog and SNMP based strings for proactive problem identification and subsequent resolution.
-Support to the Network Operations Center through operating, monitoring, repairing and or upgrading hardware and software components.
-Analyzed network performance problems using management procedures, checklist and software tools and provided exceptional technical support resulting in customer satisfaction and appreciation for our customer support center and also coordinating activities with redundant sites worldwide.

08/05 02/07
TSYS Prepaid International
Operations Analyst
New York, New York

Duties Held:
-Document production service outages through problem tracking applications known as OPZILLA, Confluence and JIRA, close interaction with development, IT, Client Services and Project Management Departments, via Lotus Notes E-mail Client.
-Monitor over 200 batch job completions and or failures utilizing Log4J log files via Linux, in order to provide resolution, also interpretation of information obtained through in house HTML monitoring tools to over see 300 data, web, and application servers via Linux SUSE based winterm system in order to calculate disk and table space usage.
-Dispense access for various internal applications for both internal and external users, such as IVR, API, and CAS.
-Responsible for the initial monitoring of the companies bill payment application as well as TSYS Card Maintenance counts.

12/04 08/05
Digital Products Incorporated
Field Technician
New York, New York

Duties Held:
-Installed, maintained, troubleshooted and repaired Kyocera Industrial copiers and printers.
-Installed, Printer Software for Network fax and scan on various companies networks.
-Completed on average of 4 to 5 trouble calls per day and increased customer satisfaction goals by 30%.

12/03 12/04
Merrill Lynch Corporate S...

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