•Results oriented technical support, LAN Analyst with over 20 years of
experience in the computer industry.
•2 years of Accounting experience --- Accounts Payable
•Extensive experience with installation, configuration and system upgrades.
•Accomplished technical professional skilled in building customer
rapport, troubleshooting and problem resolution..
•Strong communication skills. Able to interact with various personnel types from interns to Senior Vice Presidents.
•Extensive experience in a variety of network environments, operating
systems and PC applications.
•Troubleshoots complex desktop and WAN problems
TECHNICAL SKILLS AND QUALIFICATIONS
Protocols: TCP/IP and IPX/SPX
Network Operating Systems: Novell: (4.1, 5.0,6.5), DOS , Windows Active Directory 2003
Desktop Operating Systems Windows: (XP , 2000,NT4.0,98)
Software: MS Office (2003,XP,2000,97), Extra!, IBM Personal Communicator, ODOC (Blue Bird 2.6), Peoplesoft (7.0,8.0), Lightspeed, PC Anywhere, PSR, Oracle (7.0,8.0, 9.2,10G), Visio 2000,McAfee Help Desk, IE 5,6.0),Netscape, Omniform, Jetadmin, Remote Control , Crosstalk ,Lotus CC:mail, Wordperfect (6.0), Visual Basic, Foxpro for Windows(2.6),Palm Pilot and Blackberry
Hardware: Hp Laserjet (5200,4350, c3700, 4600,4500,4550,8000,5si, 4si, II , officejet L7680 and 6210) printers, NIC cards (Ethernet and Token-ring), Synoptics lattisnet(3000 and 3030)concentrators, HP/Compaq(EN, EP, 2000, 4000,6000, 500,d510,d530, dc7600, dc7800,dc7900,dc8100), NEC and Compaq laptops, DELL (GX150,260), Micron(650 ,800,1000), IBM(S/34 and S/36), Fluke-685 Enterprise LAN Meter, scanners, SCSI cards, Palm Pilots, Pocket PCs, Treos and Blackberrys , HP laptops and IBM ThinkPad laptops.
Unisys 6/2005 - present
New York City Transit Authority Contract
Customer Engineer /// Field Engineer Level III support
•Provides Level III desktop support according to Service Level agreements.
•Installs and troubleshoots computer software and hardware problems.
•Extensive experience with resolving MS Office (97, 200, 2002 and 2003) issues
•Installs and repairs network and stand alone printers down to the component level
( installing and replacing defective and damaged electronic components).
•Installs and repairs desktop computers ( upgrading software and replacing electronic components).
• Install and resolve Oracle (versions 8.0, 9.2 and 10G) software issues.
•Installs and repairs laptop computers ( upgrading software and replacing electronic components).
•Assisted with NYCT Business Service Center project. – Installation of Oracle based Nvision software
•Adding workstations to NYCT domain via Windows Active directory.
•Extensive experience with troubleshooting network and connectivity issues
McGraw Hill / Standard and Poors contract
Client Infrastructure Representative /// Field Engineer Level III support
•Provided level III support for desktop support software and hardware issues in an Citrix based environment.
•Attended weekly change management meeting and coordinates weekly computer move projects.
•On call 24 X 7 once a month to provide support for servers in the data center at 55 Water Street.
•Performed system administrative functions (Creating user accounts / resetting accounts) using server based Windows Active directory.
•Configured network printers using web-based Jetadmin.
• Imaging workstations using Ghost software.
•Resolved workstation issues using Dameware and Windows Remote control.
•Updated and closed calls within the allocated service level agreement time frames.
Affiliated Computer Services/Lockheed Martin 8/97 - 6/05
New York City Transit Authority - contract
System Senior Technician
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