SECURITY CLEARANCE: Secret
SUMMARY: An Operation Management professional with experience in Operation, Application Engineering, Engineering Management in Manufacturing, Quality Assurance, and Reliability for Healthcare IT, Automotive, Aerospace, Defense and Medical Device Industries. Background includes multiple degrees including a Master's Degree in Nuclear Engineering, an MBA, CMMI Lead Appraiser, Agile Train the Trainer and Six Sigma green belt training.
PAPER PRESENTATION: American Society for Quality Control, North East Section, October 2002.
TOPIC: Application of Statistical Analysis (Analysis of Variance) to Reduce In-Warranty Return Rate from 500-PPM level to 50-PPM level
WORK HISTORY:
Northrop Grumman (Rockville, MD)
Oct 2011 – present: Quality Assurance Manager EDPS program for Healthcare
• Defines and monitors mission assurance program specifications and processes to ensure mission success of programs.
• Performs or assures quality, risk management, safety, reliability and maintainability of program achievements, subcontractors, and suppliers in accordance with contractual requirements. • Assesses program performance and risks, and determines resources to ensure mission assurance.
• Plans quality activities
• Ensures critical processes are in place and followed
• Solves problems and ensures quality products are delivered.
In this role, I work closely with PM, Leads, Customers and Sub-contractors to ensure accurate, timely, independent reporting and assessments of program health, as well as ensure timely problem root cause identification and resolution. It requires skills and experience in process definition, SCAMPIs, CMMI, Independent Reviews, CPAS tools, electronic Claims Adjudication and Management System (eCAMS), CMS templates, Dynamic Object Oriented Requirements System (DOORS) software, Remedy Software, BOE Development System (BDS), Contract Requirements Traceability Matrix, Requirements Traceability Matrix, Quality Health Score Card, Supply Chain Management and Six Sigma.
Apr 2010 – May 2011: Quality Analyst Level V/Quality Assurance Lead (Manassas, VA)
Information System: Command and Control Battle System
• Provide Mission Assurance/Quality Assurance Management Support to various DoD programs, deployed to Camp Phoenix, Kabul, Afghanistan, to provide support to IT Equipment, HVAC and Power Generating System Installation
• Supervise a team of four including Team Writer, Configuration Manager, Quality Engineer, and Test Engineer
In this role, I reviewed RFP, SOW and contracts and prepare QA portion of the bid and proposal. Once the contract was awarded, I worked with the suppliers and rest of the team to ensure the compliance to the contractual requirements. I was also responsible for Export Control Documents, Supply Chain Management, Peer Reviews, receiving, integration, CDRLs and QMS.
Rockwell Collins
Feb 2005 – Apr 2010: Principal Quality Assurance Engineer (San Jose, CA and Sterling, VA)
Aerospace Electronics, Flight Simulators, Heads-up Display, Heads-down Display, Helmet Mounted Cuing Displays, Single Axis Gyro Stabilizer for Helicopters.
These products are used by the pilots. Reliability is most important for mission execution.
• Direct interface with customers and suppliers
• Improved customer satisfaction from Bronze to Gold level over one year
• Reduced cost of non-conformance by several million dollars thru deploying Six Sigma techniques • Customers: Boeing, Lockheed Martin, Sikorsky
This role was similar to the Quality Analyst Level V position I have at Northrop Grumman. In addition, it required in-depth understanding of NADCAP, Injection Molding (Composite Material), Plating, Sheet Metal Fabrication, Hydraulics and Pneumatic Controls, Welding, Electronic and electro-mechanical assembly, Optics under clean room environment, AS 9100, Technical Consistency Process, Decision Making Gate Points, IPC-610, JSTD-001, IPC-600 etc.
Hella North America
Dec 2003 – Feb 2005: Quality Assurance Specialist (Flora, IL)
Automotive Electronic, Memory Seat Modules for Automotive OEMs, such as GM, Ford, Chrysler, Toyota, Nissan, Honda, and BMW
• Lifecycle Quality Assurance Management Support and Supply Chain Management
• Qualified and selected a high volume, 60000 PCBs per month supplier from China
• Helped in setting up a high volume Surface Mount PCB Assembly Line
• Customers: GM, Ford, Chrysler, Toyota, BMW, Honda, Nissan
This role required in-depth understanding of Cosmetic Finish, Plastic Laser Welding/Marking, Metal Laser Welding, Wire Bonding, Plasma Treatment of Plastics, Press fit, Automated Fluid Dispensing, Orbital Riveting, Selective or Wave Solder, APQP tools, IPC-610, IPC-600 and Conformal Coating in a very high volume automated assembly environment with a minimum Cpk expectation of 1.67.
Gulton Industries (Danaher Corp.)
Apr 1999 – Sept 2003: Vice President, Operation Manager (Metuchen, NJ)
Thick and Thin Film Products for OEMs, Automotive, Aerospace, Defense and Medical Device
Went to Japan and Europe twice to find and qualify suppliers
• Oversaw 23 people within a Union environment
• Successfully managed general business, quality assurance, reliability, supply chain, sales and marketing
• Customers: Delta Airlines, Maico Diagnostics, Abbott Lab, Autotote, GTECH
This role required in-depth understanding of Die Bonding, Wire Bonding, Encapsulation, and other processes typically used by semiconductor industry.
Texas Instruments
June 1997 – Apr 1999: Quality Assurance Specialist (Attleboro, MA)
Automotive Electronic, High Volume Sensors ($550 Million) for Automotive OEMs
• Reduced in-warranty return rate from 500 ppm to 50 ppm
• Customers: GM, Ford, Chrysler, Toyota, Lucas Varity, BMW, Honda, Nissan
This role was similar to Hella quality assurance specialist as mentioned before.
KVH Industries
June 1995 – June 1997: Quality Assurance Manager (Middletown, RI)
Navigational Equipment, GPS Backup System, Satellite Tracking System for Defense and Foreign Military Sales
• Led two engineers, one supervisor, and six indirect employees
• Established Highly Accelerated Life Test and Highly Accelerated Stress Screening Program
• Customers: GM, UDLV, American Satellite, DoD
This role required in-depth understanding of Marine Electronic Products, Fabrication of Satellite Antenna Disc with Composite Material, and Packaging to ensure that the products survive exposure to rough sea and volatile temperature changes.
Gulton Industries ( Danaher Corp.)
Apr 1979 – June 1995: Vice President of Operation, Quality, Reliability, ...
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