A bilingual telecommunications engineer and strong negotiator with demonstrated effectiveness in multicultural environments seeks a career in telecommunications that will enable me to leverage my strong technical experience, analytical skills, strategic thinking, strong leadership skills, and project management expertise.
Cisco Systems International, San Jose, California
CRM System Analyst Intern
• Developed effective business processes and information architecture dashboards.
• Using Gliffy software, created detailed process models for global application.
• Hands-on experience with Salesforce.com on cross-function validation, verification, and acceptance.
• Reviewed, formalized, and validated business rules for system-wide implementation.
Vodafone, Cairo, Egypt
Network Configuration and Data-Transcript Senior Engineer, 2008–2011
• Configured and expanded network capacity for the Core Networks Department of the world’s largest telecommunications company by introducing new MSCSs, MGWs, BSCs, and TSPs.
• Implemented MSC in pool with Ericsson MSCSs and MGWs and Huawei BSCs in different locations.
• Supervised vendors to ensure quality standards were met.
• Maintained network capacity through route expansions and integration with different nodes.
• Dimensioned and re-routed traffic on live nodes to ensure network quality.
• Troubleshot network problems through SS7 tracing, call logs and implemented solutions.
• Vodafone’s technical representative in meetings with government bodies and competitors.
Roaming, Planning, and Implementation Engineer, 2006–2008
• Led six member outsourced team to manage and implement 3G roaming project including end to end testing, troubleshooting and networks rollout.
• Established roaming agreements with 50 mobile operators, increasing revenue by over $20 million.
• IREG testing, troubleshooting and implementation of GSM, GPRS, CAMEL and 3G networks.
• Planned, implemented and tested integration with roaming hubs.
• Expanded variety of services available to customers through end-to end planning and project management of new technical roaming projects.
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