Systems / Sales Engineer with twenty years of experience within Voice and Data Transport, Data Center, and Unified network environments. Demonstrated knowledge of LAN and WAN networks, product specifications, and protocols. Ability to assess network needs to determine best networking solution. Strong technical and functional product / network presentation skills. Documentation including RFPs, RFQs, SOWs, and MOPs. Experienced troubleshooter using NW Management, Test Sets, and protocol analyzer tools. Technical trainer inside the classroom as well as personalized one-on-one atmospheres.
Networking and Protocols: Ethernet, SONET/ SDH, WDM, T3/E3, T1/E1, WLAN, TCP/IP, VoIP, SIP, RIP, OSPF, EIGRP, BGP, MPLS, PPP, MLPPP, DDS, DSL, Frame Relay, DHCP, STP, RSTP
Hardware: Optical Switching, Packet Transport Switching, TDM DCS, Routers, Switches, Terminal Servers, CSUs
Software: MS Office; MS Server; SQL; Proprietary Network Servers; Crystal Reports; Customer Relationship Management (CRM)
LIGHTRIVER TECHNOLOGIES, INC. Concord, California (NJ satellite office)
11/2009 - 1/2012
Senior Systems / Sales Engineer
Support multi-vendor networks providing vendor product selection then presenting to upper management and other technical staff members. Designed new and retrofitted existing LAN and WAN networks including vendor pricing and negotiations. Created documentation; RFPs, RFQs, MOPs, Power Point presentations, and VISIO network drawings. Continuous vendor certification training.
• Vendors include: Juniper, Cisco, Fujitsu, Ciena, Alcatel-Lucent, Sycamore, Zhone
• Assisted in network designs, upgrades, and maintenance in the following markets:
o Utility Networks – SCADA networks, DS0 level bridging, Disaster Recovery, Management
o Service Provider Networks – Data and Voice (VoIP); Access Network equipment
o Cellular Networks – Carrier Ethernet to the tower, core transport
o Financial Networks – Voice and Data trading floor applications
o SS7 Networks – Ethernet backhaul, DS0/DP, OCU/DP, and V.35 STP channels
o Tier 1 Reseller Partners – Sales assistance, quotes, training, documentation
• Designed, sold, and or installed the following Voice/Data networks:
o OC-3/STM-1 through OC-192/STM-64
o Nx 64k TDM DACs – DS0, DS1, DS3, to OC-3/STM-1
o Routing Protocols OSPF,RIP, EIGRP, BGP
o IP L2/L3 over SONET, Carrier Ethernet, MPLS Routing, Switching
o Voice and Data Bridging; VoIP; Unified Communications
• Identified new sales opportunities by effectively networking with potential customers at trade shows and association meetings.
• Self Managed – Scheduled meetings and arranged travel plans having a 25% to 50% out of office target.
• Consulted Engineering on Network WAN Optimization and Timing Projects
• Provided post-sales on-site and phone support installing or troubleshooting product and network issues.
SYCAMORE NETWORKS, INC. (formerly Eastern Research, Inc.) Moorestown, NJ 12/1996-5/2009
Consulting Engineer, Systems (2007-2009)
Provided pre-sale technical support teamed with national sales Director.
Senior Systems Engineer (2000-2006)
Traveled worldwide supporting sales, service and conducting product training.
Systems Engineer / Service Manager (1996-2000)
Provided post-sales service and support for Routers, DCS, and mini DCS products
Served as onsite pre-sale technical liaison supporting single and multi-node network sale environments that ranged from $50k to multi-million dollar agreements. Created, maintained...
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