NETWORK ADMINISTRATOR & SYSTEMS ENGINEER
Accomplished systems engineer with experience in combining technical and business solutions to support overall corporate strategic goals. My ability to leverage operations and technology to exceed business objectives has led to my career growth and progression. I am looking to utilize my background in an IT leadership role with an organization that rewards hard work, results and success.
AREAS OF EXPERTISE
• Network Administration
• Disaster Recovery
• IT Leadership
• Develop Technical Standards
• Project Management
• Training and Development
• Team Leadership
• System Configuration
• Network/Application Support
• IT Resource Planning
• Cross-Functional Training
KAISER PERMANENTE, HONOLULU, HI, September 2001 – Present
NETWORK IMPLEMENTATION SPECIALIST (CCNA, CCNA VOICE ), July 2007 – Present
•Assist network engineers in developing and managing components of small to large size network and VoIP projects.
•Provide project reporting to project sensor.
•Provide general direction, guidance and technical support of lower level resources.
•Provide oversight of vendors to ensure proper handling of daily operations of Network and VoIP systems
•Provide vendor support for complex problems.
•Provide second and third level diagnoses and fault resolution of hardware and software problems.
•Works with vendor personnel, to achieve timely solutions of network and VoIP problems.
•Escalates with providing problem resolutions regarding bug fixes.
•Installs complex network equipment.
•Assists engineers with installations.
•Ensures compliance with installations and quality standards.
•Responsible for the inventory records of equipment and installation details.
•Consults with clients and development areas in the design and implementation of small to medium size projects.
•Consults with clients to determine network requirements.
•Consults with clients to determine network functional requirements and provides limited input.
•Provides training and professional development on new technologies to all lower level staff.
•Utilizes major asset management functions to monitor and track hardware and software assets.
•Oversees ongoing system capacity planning, network modeling, traffic analysis, forecasting, and provisioning.
•Assist design engineers with implementing engineered capacity solutions.
•Creates and updates Visio documentation
SENIOR DESKTOP ENGINEER (MCSE) / PROJECT IMPLEMENTATION LEAD, September 2001 – July 2007
•First point of escalation for customer issues or complaints including the most critical escalations and non-standard work.
•Handles day-to-day operations of a group of 7 desktop employees.
•Provides 1st and 2nd level proactive problem identification and resolution in a specific service or business area. Assists team technicians to resolve problems in a timely manner.
•Directed and distributed work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members.
•Provided strategies on how to staff the team (i.e. assigning team members to specific floors or locations based on level, skills and number of units to cover) and ensuring backlogs of service requests are filled in a timely manner.
PROFESSIONAL EXPERIENCE – CONTINUED
•Created and maintained dept documentation. Worked with Dept Mgr, maintains liaisons with support organizations; provided evaluation, analysis and reports in software deployment and desktop configuration. 24x7 pager responses provided to escalations and support calls
•Receives general direction from Manager; assists in all levels of supervision.
•Instructs guides and oversees work of lower-level technical professionals. Acts a...
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