EDUCATION
Bachelor of Science in Industrial Engineering Expected: May 2013
St. Mary’s University, San Antonio, TX
Mathematics minor
Successfully achieved a (4.0 GPA) while involved in (20+ hours/week) of employment and leadership activities.
Dean’s List Highest Honors (2010 – Present); Phi Eta Sigma National Honor Society
Presidential Scholarship, International Student Scholarship, Ewing-Halsell Scholarship
RELEVANT PROJECTS
Intern, Process Management Improvement August 2012 to May 2013
Emergency Department, Veterans Administration (VA) Hospital, San Antonio, TX
Conduct time studies to determine work flow mapping, reduce patient wait times, and create recommendations for innovative business practices.
Identify process effort excesses and organize work process workflow.
Intern, Quality and Control August to December 2010
St. Mary’s Undergraduate Admissions Office, San Antonio, TX
Optimized print media mail out pieces for new and transfer undergraduate student recruitment processes and increased efficiency by three (3) minutes per student or 13%.
Redesigned perspective student interest card and data entry process resulting in a savings of two (2) minutes per student information card entry, for a total of a 1,000 prospective students.
EXPERIENCE
St. Mary’s University Learning Assistance Center, San Antonio, TX August 2010 to Present
Administrative Assistant January 2012 to Present
Provide tutoring service information and weekly schedule to incoming students.
Assign student tutoring sessions and supervise tutoring activities
Close Center at Close Of Business.
Spanish Tutor January 2012 to Present
Provide individual and small group tutoring to improve grades and complete coursework for ten 10 students.
Receptionist / Cashier May to August 2010 to 2012
K-Pelo Hair Salon, Managua, Nicaragua
Ordered inventory and scheduled staff of twenty (20) people to various assignments.
Managed customer flow, and successfully reduced waiting times by reorganizing appointment scheduling process.
Effectively managed customer experience.
Created organizational behavior events for employees.
Intern, Translator November 2011 to January 2...
Login or Register to view the full resume.
