QUALIFICATIONS SUMMARY
* Practical knowledge of hospitality in New York City.
* More than 2 years of Engineering experience, developed through support of day-to-day operations.
* Well-built understanding of international cultures, with an extra focus on the European ones.
* Strength in analyzing and improving databases with methodical attention to details.
* Quick learner : able to understand and execute broad corporate policy.
* Proficient in all areas concerned to customer service.
EXPERIENCE
Il Posto Accanto, New York, NY 01/2011 - 04/2012
Sommelier
- Welcomed and hosted customers, being independently responsible of the floor organization.
- Advised wine and food, both with a typical Italian accent.
- Managed bills as well as opened and closed the business shift.
- Supervised high-end private events (i.e. Departure magazine, NBC Channel).
Il Bagatto, New York, NY 09/2009 - 01/2011
Waiter
- Accommodated and attended guests during the entire experience in an upscale restaurant.
- Explained regular menu,extensive list of specials and wine list.
- Recommended pairing depending on customer’s taste and preferences.
Bluedata International Institute, New York, NY 10/2009 - 03/2010
Office Clerk
- Assisted international students throughout application process.
- Promoted school in Italy using social networks as main channels.
- Ordered files and databases of scholars attendance.
- Translated web site from English to Italian.
Adria USA, Newark, NJ 06/2009 - 09/2009
Internship
- Organized warehouse to ease everyday operations management.
- Created a Quickbooks account to speed up the process related to imported goods.
- Contacted and visited clients in New York, Pennsylvania and Connecticut.
Elframo Spa, Bergamo, Italy 01/2007 - 12/2008
Quality Assurance
- Established company...
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