EDUCATION
Longwood University, Farmville, VA
B.S. Biology/Biomedical Sciences, Dec 2012
•Cumulative GPA 3.5/4.0, Dean's List
•Study Abroad at Institute of Spanish Studies in Valencia, Spain, May - June 2011
PROFESSIONAL EXPERIENCE
EMC2, McLean, VA
Account/Customer Service Engineer, Sept 2013 –Present
•Manage incoming service calls and customer relations for 50+ accounts, 24/7
•Organize and schedule service requests, projects and access with customer, security and EMC teams
•Perform code and firmware upgrades
•Proactively replace and upgrade recalled equipment
•Unpack, debrief and re-package equipment for shipping
•Maintain safe, clean and organized environment per data center and customer requirements
•Ensure administrative functions are completed or resourced accordingly
•Utilize the following applications: Java, Oracle, Windows applications such as Symmwin, Unisphere/Navisphere, OneFS, ESRS, Servigistics Mobile (Workforce Management), Redhat Linux, Putty, WinSCP, Communicator, Webex and join.me
•Install/deinstall, configure and maintain EMC Hardware products: Symmetrix VMAX and DMX, VNX/VNXe/VNX2, Clariion, Celerra, Isilon, Avamar, Data Domain, Disk Library for Mainframe (DLm), Connectrix brocade and cisco switch/directors, Vblock
•Specialist certification in VNX products
Ikea, Woodbridge, VA
Markethall Textiles Sales Associate, May 2013- Aug 2013
•Approach, greet and advise customers in fast-paced environment
•Maintain safe, clean and organized presentation of area and products
•Utilize iSell and PTAG plus software for inventory
The Ridge Animal Hospital, Farmville, VA
Veterinary Assistant/ Intern, Aug 2012- Dec 2012
•General clinic maintenance
•In-house laboratory: CBC Comprehensive & Prep Profiles, Urinalysis, Stains, Sediments, Centrifugation, Compound Microscopy, HLEA and FeLV/FIV Snap, Fecal analysis
•Surgical and anesthetic assistance, antiseptic techniques and equipment operation
•Pharmaceutical applications: fill prescriptions, inform clients of proper drug use and medication administration
Longwood University, Farmville, VA
Organic Chemistry Laboratory Teaching Assistant/Intern, Aug 2011 - Dec 2011
•Maintained, organized and prepared laboratory for student experiments
•Helped students with proper laboratory techniques and procedures
•Developed understanding of concepts through practical application
•Maintained professional laboratory conduct
•Graded student papers based on ...
Login or Register to view the full resume.
