Norma

1/10/2014
Milwaukee, WI

Position Desired

Quality Engineering
Anywhere in the U.S.
Yes

Resume

__________________________________________________________________________________________
SELECTED ACCOMPLISHMENTS
. Reduced costs $4.4 million on key commodities
• Developed a Supplier Performance Scorecard System
• Reduced rejection rate in ppm of key supplier from 5000 to 50
• successfully brought to closure pending corrective actions of key suppliers
• Lead Training on ISO 9000/QS 9000 achieving Plant certification 9 months prior to
Deadline
• Increased customer account by 30% in 6 months by using team approach concept
• effectively launched new product at international manufacturer running 80 different
Appliance models. Engineering trouble shooting on final assembly lines, MRB and receiving
Inspection
FUNCTIONAL SUMMARY
Six Sigma Trained, Project Management, ISO 9000 Lead Auditor Trained, Certified Trainer, International Business Acumen, Global Sourcing experience, Self Starter, command of several foreign languages, enjoy working with people, tough-minded, leadership skills, detail and results-driven. Numerous projects on cost reduction, quality improvement, process optimization, strategic global sourcing, Design Assurance in implantable medical devices, medical device/drug deployment and diagnostic equipment. Successful implementation of design controls and change control on medical devices used on cardiovascular treatment, endoscopic applications and blood transfusion.

Project Lead Areas
Quality Management Systems
• Evaluation of supplier’s quality systems nationally and internationally
• Identifier and troubleshooter of problems at supplier’s manufacturing sites
• Design, development, implementation and training on root-cause analysis, quality plans, control plans, risk mitigation, SPC, validations and other troubleshooting methods at supplier’s sites with problems delivering reliable products which, meet specifications, were delivered on time and at agreed cost
Auditing
• Design, development and execution of supplier audits at these levels:
o Potential new suppliers
o Existent suppliers
o At risk suppliers
o Phasing out suppliers while minimizing company exposure and liability
o Supplier consolidation
Audit follow-up
o Identification of metrics that are measurable, traceable and auditable at each process step
o Establish audit scope (Quality System, Process, Product)
o Define audit need (New supplier, surveillance audit, corrective action verification)
o Issuance of corrective actions for each non conformance identified during auditing with time limits in bringing them to closure
o Effectiveness assessment of implementing corrective actions
o Cost-Benefit analysis of a successful implementation of permanent corrective actions
o Cost analysis for lack of performance meeting customer requirements (internal and external customers)
o Data mining to provide justification for charge backs to suppliers failing to comply with agreed terms stipulated on purchase agreements
o Establish Framework for ongoing implementation of continuous improvement plans
o Dashboards displaying key metrics under improvement based on audit findings
Project Management
o Project Management in house and at suppliers sites based on Six Sigma (DMAIC)
DFSS

o Resource in establishing project scope and justification based on cost-benefit analysis
o Hands-on implementation of project management methods:
o CPM (Critical Path Method)
o PERT (Project Evaluation Review Technique)
o Microsoft Project
o Kepner- Tregoe Decision Making Model
Recent Projects
1. Cost reduction projects using Six Sigma 2. Reduction of Scrap and Rework
3. Reduction of Customer Complaints 4. Warranty Cost reduction
5. Improvement of Process Capability 6. Quality improvements (reduction of PPM)
7. Inventory cost reduction 8. Minimizing Total Cost of Ownership
9. Cost of Quality 10. Operational Excellence

PROFESSIONAL EXPERIENCE
GE Healthcare 7/18/2011 – 12/14/2012
Immediate boss: Mr. Mario Prudencio: Manager, Global Services,SQA
Supplier Quality Lead Engineer
. Supplier’s quality systems and process audits
. Product Transfers
. Process and component characterization
. FMEAs (Design and Process)
. NPI
Consultant –Project Lead
Project Lead: Not for profit, Interfaith (HQ) & other Org 7/2010 – 4/2011
. Performed several audits
. Drafted a business plan
. Translated documents
. Desk audits

Volunteer as Interpreter (Hospitals, clinics, schools) 1/2009 – 6/2010
Work under Title V with Interfaith
(Not for Profit)
. Customer Contact, create a database, assisted in organizing community events
. Volunteer work (translates for people who cannot speak English) in hospitals, stores,
Churches and community activities
Harley-Davidson Motor Company 8/2007 – 8/2008
Motorcycles Manufacturer/Assembler
Immediate Boss: Mr. Steve Vangsnes: Manager, Supplier Quality Eng & Packaging Eng.
Sr. Supplier Quality Engineer
. New Product Introduction qualifications and validations at supplier’s sites
. Develop and execute supplier development plans
. Product and Process assurance
. Design Assurance
. Supplier monitoring, auditing and performance improvement
. Engineering support and troubleshooting at supplier sites

Seagate Technology 1/2005 – 4/2007
Computer Hardware & peripherals Manufacturer
Immediate Boss: Mr. James Herriott, Director Supplier Quality & Commodity Engineering
Sr. Supplier Quality & Commodity Engineer
. Supplier Development Engineering activities with key suppliers
. Cost reduction using Six Sigma Methods
. Design, Development, Implementation and training on Quality Systems for
several domestic and international supplier sites
. New Product Introduction validations and qualifications at contracted manufacturing sites
. First Article Evaluations
. Component and Process characterization for NPI (New Product Introduction)
. Development and Implementation of systems to assure product, process and materials
Conformance
. Supplier design reviews for new products
. Establish and execute supplier development plans
Boston Scientific 1/2004 – 1/2005
Medical Device Manufacturer
Immediate Boss: Mr. Bob Iverson, Design Assurance Director, (Vascular Division)
Principle Quality & Design Assurance Engineer
. Leadership Role on Risk assessment related to assigned NPI
. Provide Project direction, coaching and mentoring at supplier sites
. Six Sigma implementation using a “Hands-on” approach
. First Article Evaluations
. Component and process characterization
. Lead and Coordinate supplier due diligence audits during supplier id...

Login or Register to view the full resume.