OBJECTIVE
To gain employment with a company or institution that offers me a consistently positive atmosphere to learn
new technologies and implement them for the betterment of the business.
SKILLS
Linux (Fedora, Centos, Redhat) Bilingual in Arabic
VPN Troubleshoot network connectivity
TCP/IP Migration of desktops
Active Directory Data entry
Windows XP, Vista, and 7 MS Office 2003, 2007, 2010
PC imaging MS project 2010
Altiris deployment imaging PC hardware and software
ERP Syteline Connectwise ticketing system
LogMeIn Pro Real VNC
RDP Websense Triton Security
KVM Switch Windows Server 2003,2008
Outlook 2003, 2007, 2010 Exchange server 2003
Symantec Backup exec Tape Drive PowerVault
Symantec Endpoint Protection Bitdefender Antivirus
WORK HISTORY
Tech Support Level I/II/Network Technician, 12/2012 to Present Purolator-Facet, Inc – Greensboro, NC
Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support).
Perform user administration management using Windows Server Active Directory.
Level I/II support for Local and & over 150 remote sites Including troubleshooting network connectively, hardware & software issues as well as building & upgrading Desktops, Laptops.
Maintains IT troubleshoots ticketing system.
Support and maintain organizations computer systems and network environment.
Working as a team member on various networking projects Including configuration & maintenance for Server.
Ordered needed hardware and/or software to resolve issues.
Manage WebSense Web Security and filtering.
Testing and troubleshooting on various hardware and software combinations in a controlled environment.
Rack and Stack Servers, switches, and Storage devices.
Backup server by using Symantec backup exec.
Using VPN, LogMeIn, and VNC as well as RDP for remote support.
Hardware deployment Engineer, 06/2012 to 12/2012
Alphanumeric Systems Cone Health System – Greensboro, NC
Support development and implementation for Windows 7 PC installations for Cone Health Link Epic
Launch (over 9,000 pieces of equipment).
Implements scheduled projects. Configures, installs, tests, repairs, replaces, and relocates systems or
components as necessary with effective follow-up with the equipment or user.
Performs basic networking maintenance functions such as user creation.
Maintain documentations for PC installation and maintenance procedures.
Image PCs using Altiris Deployment Solutions from Symantec.
Performs Active Directory User Account management •
Assist Software support &configuration •
Maintain Network printer setup & configuration •
Handled Troubleshooting computer hardware, operating system, network connectivity •
Performs Software deployment with Epic system configuration.
Technical support Level I, 03/2010 to 10/2010 wake forest Baptist health – Winston Salem, NC
Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support).
Assists staff with the...
Login or Register to view the full resume.
