Linkedin: http://www.linkedin.com/in/jimrsweeney/
Summary:
Recent Computer Science graduate with a focus in software development and programming languages.
Key Skills:
• Visual Basic 5.0/6.0
• JavaScript
• C
• C#
• C++
• Computer Architecture
• Operating Systems
• Game Programming
• Game Mechanics
• Software Engineering
• Mobile Game Development
• Data Structures
• Unity3D
• Remedy Ticketing System
• JIRA
• SaaS
• Data Warehousing
• Technical Support
• Autodesk Software
• Software Development
• Programming
• SQL
• MS Office
Education
Thomas Edison State College- Graduated 2013
Bachelor of Arts (B.A.), Computer Science, Software Development
Coastal Carolina University / Wall College of Business- Graduated 2007
Bachelor of Science (B.S.), Business Administration
Professional Experience:
Amazon.com – Charleston, SC
Technical Account Manager (Enterprise) - November 2012 - Present
• Provide Account Support for Enterprise accounts throughout the course of their publishing projects, including content delivery and setup as well as ongoing sales/distribution/payment
• Perform ad hoc problem solving and issue resolution
• Use judgment and discretion to prioritize workload
• Perform against metrics (Service Level Agreement, Customer satisfaction)
• Use AMZ Systems (GIM, BOSS, AA, DSS, DW, Vendor Central, Alaska) to perform work and solve problems
• Lead projects that directly impact the customer
• Lead and/or create projects that directly impact the internal team
• Provide feedback to the print-on-demand (POD) product management team to drive technology and operational improvements; interface effectively with internal development teams and service owners
• Achievements:
o Acknowledged as a “Bar-Raiser” by management team - future candidates will be required to have software development and/or technical skills
o Utilized programming and scripting language skills to create an automated system that eliminated the need for the Technical Account Manager Support position
Technical Account Manager Support (Enterprise) - June 2011 – November 2012
• Input metadata and created templates and macros for Excel
• Formatted and uploaded files to FTP and SFTP servers
• B2B correspondence to publishers and publishing companies
• Troubleshoot technical account issues
• Provided quality assurance for finished products
• Input information into databases (Salesforce.com, AA2, Oracle)
• Process streamlining for accounts
• Ingestion coordination
• Analyzed, reported, and corrected rejection and error code messages
• Royalty and payment troubleshooting
• Coordinated daily job functions with international team members
CreateSpace (a subsidiary of Amazon.com) – Charleston, SC
Member Service Representative- July 2010 - May 2011
• Used CreateSpace and AMZ Systems (MAP, MAS, Oracle, SalesForce) to perform daily work and solve problems
• Provided feedback to the manufacture-on-demand (MO...
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