Professional Skills
• Sixteen years in the telecommunication industry as a technician
• Proficient in INR dispatching systems
• Excellent customer service skills
• Extensive experience working independently at remote locations
• Experience with Microsoft Office and AutoCAD
Career Achievements
• Achieved broadband installer professional level two
• Completed SCTE broadband certification
• Installed broadband services for the “Home-A-Rama” home show in Charlotte, NC from 2003 - 2004
Work Experience
Professional Broadband Installer/Service Technician Level 2 – Time Warner Cable Intelligent Home, Charlotte, NC (2009-2013)
• Security Service/Installation Technician – Installed security systems, consulted with customers to identify needs. Troubleshooted and repaired installed systems
• Premier Services Installation Technician – Installed Time Warner Cable Signature Home services including: whole-house digital video, top-level internet and phone packages.
• Repaired home wiring including coaxial cable and CAD5 cables for telephone and network services. Recommended services based on cu...
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