Objective
Experienced systems engineer with a background in multi-client support for small, medium and large businesses seeks a position in networking to further advance skills.
Experience
Service Operations Center Engineer, Computer Design & Integration 7/2010 – Present
- Networking administration, maintenance and troubleshooting, including LAN/WAN, switching, routing, VPN, ACL and wireless. Windows server administration for 2003, 2008, and 2012.
- Supported Citrix, and Terminal Server environments, virtual and Exchange servers. Performed scheduled and unscheduled maintenance on firewalls, resolved network infrastructure problems beyond tier I and II. Deployed anti-virus software and addressed malware/virus attacks.
-Monitored alerts, and addressed network/system outages and critical issues. Trained new hires on business critical tools including, ticketing system and procedures.
Technical Support Specialist, CRC Secure 3/2007 – 7/2010
-Performed basic Active Directory maintenance, created and disabled accounts, setup mailboxes (MS Exchange & Domino), and configured share permissions
-Administered Mac OS X server, configured user/group/share permissions, and upgraded hardware
-Resolved desktop hardware/software issues, configured Microsoft Outlook with Microsoft Exchange, joined workstations to the domain, virus cleanup, troubleshot network/local printer and workstation network (DNS, DHCP) issues, handled hardware repair/upgrades, and conducted terminal server session support
Technical Support/Help Desk Technician, Georgia State Un...
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