◘ OBJECTIVE
To obtain a challenging position within a progressive organization where I may utilize my project, process, and performance management expertise; my keen technical & analytical skills; and strong communication and problem solving skills.
◘ EDUCATIONAL EXPERIENCE
North Carolina A & T State University, Greensboro, NC
Bachelor of Science, Industrial & Systems Engineering, June, 2013
Green Belt Six Sigma certified, 2011
Industries of the Blind, Inc., Greensboro, NC
Senior Project, 2012: Modified previously implemented system used in producing product; superseded minimum requirement of 68% of visually impaired employee productivity and obtained 89% after implementation of proposed system.
Information Systems Project: Created database to track undergraduate recruitment into Program, 2010
§ Included a description of the system function with appropriate visual aids
§ Database included appropriate entities, attributes and relationships; glossary and population of database with small amount of false data.
§ Created functional forms to edit student information, school/contact information, event information, and communication information.
◘ WORK EXPERIENCE
August, 2013 – Present
Customer Service Representative/Business Analyst APAC Greensboro, NC
§ Provide business support to Site Director and identify and analyze key financial and operational activities and initiatives to drive site and program performance, including but not limited to: Profit & Loss (P&L) Analysis, Reporting and Analysis, Capacity Planning and Forecasting.
§ Research customer account information
§ Utilize above average communication skills to promptly assist customers
§ Exhibit accurate documentation and maintenance of records in required systems
§ Provide feedback to management concerning possible problems or areas of improvement.
§ Make recommendations to implement improved processes
January, 2011 – August, 2012 (Company contract ended)
Customer Service Representative (Universal Agent) NCO Group Greensboro, NC
§ Scheduled pick-ups for customers
§ Researched customer account information
§ Ordered supplies for account holders
§ Utilized above average communication skills to promptly assist customers
§ Exhibited accurate documentation and maintenance of records in required systems
§ Provided feedback to management concerning possible problems or areas of improvement.
§ Made recommendations to implement improved processes
October, 2008 – July, 2010
Assistant Project Manager ENPULSE Energy Greensboro, NC
§ Provided overall support to Manager in various operational areas
§ Created multiple Standard Operating Procedures (SOPs) related to technical processes, disaster recovery, and qu...
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