Summary
Highly energetic, dedicated, innovative and independent professional with extensive experiences in fiber network engineering, design and sales. Understand the vital importance of personal responsibility and a Commitment to Excellence in providing exemplary customer service. Key strengths include:
• Possess strong interpersonal skills with demonstrated ability to foster a team spirited work environment
• Effectively counseled over 100 field technicians for fiber network facility changes. • Problem solving; result focus; client interfacing; analytical skills
• Supervised and supported 20 facility specialists maintaining operations of copper facilities
Professional Experience
Verizon Communication, New York
FTTP Program Assurance Engineer (2010-2015)
Provided design engineering, construction and maintenance support for Fiber distribution network .Provided field support to system and equipment problems. Performed root-cause analysis to determine the cause of the problem whether it is due to engineering, design, or due to system or operational conditions; and made determinations about equipment failure trending.
• Investigate and resolve customer held orders on the fiber network.
• Improved sales revenue by isolating and troubleshooting location address issues for sales inquiry.
• Improved customer experience by resolving customer complaints relating to fiber network design issues.
• Investigated fiber facility issues from field technicians and foremen using corporate engineering database and CAD (Microstation) tools.
• Provide, maintain and support field personnel for fiber service related issues including outages and emergencies.
• Performed field surveys and design work orders using drafting tools (Microstation) to correct fiber facilities issues for customer orders requiring additional constructions.
• Organized and managed multiple assignments with changing priorities to meet deadlines. Coordinating with construction, installation and other vendors/utilities to provide exemplary customer service.
• Project managed service migration to NYPD and the Jamaica Wildlife Refuge in the Sandy affected areas.
• Managed Capital budget for ongoing construction projects including identify and document variance to the budget.
FTTP Network Creation Engineer (2005-2010)
Ensured record accuracy by examining and correcting construction work prints posted in drafting system (Microstation).
• Investigated and resolved address issues related to sales inquiry utilizing engineering record databases, drafting tools and external websites(county property records, Google maps, Etc).
• Investigated and resolved order fallout in facilities record database to ensure customer orders were fulfilled.
• Oversee plant activation for new fiber network construction on a timely fashion.
• Inventoried spare facilities and tracked all facility issues with Microsoft Office Excel.
• Worked closely with strategic supervisors to quickly ship, receive, and install fiber equipment to effectively meet deadlines for the deployment throughout the Queens region.
Outside Plant Engineer (2000-2005)
• Designed new and improved on Overhead and Underground network infrastructures (conduit, manholes and cables) for Queens using Visio drafting tool and other engineering record databases - Bayside, NY & Hollis, NY.
• Project managed multiple tasks, changed priorities, and consulted with engineering, operations, sales, and vendors to exceed customer service.
• Managed, established and implemented section goals and objectives of underground and aerial network upgrades to meet future demands.
Verizon Communication, New York
Field Technician - Splicing (1998 – 2000)
• Interpreted and implemented construction prints of various fiber facilities.
• Spliced and terminated fiber plant upgrades and changes as requested in construction prints.
• Replaced damaged and installed cables in conduit in streets, on poles, structures and buildings.
• installed, maintained and repaired the c...
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