OBJECTIVE: To obtain a full time position at a company where I can utilize my skills for the benefit of myself and my employer.
EXPERIENCE:
Service/Store Manager August 2012- Present
Mavis Discount Tire LLC Rockville Centre
§ Establish a strong customer experience/ process driven culture in my store
§ Ensure conformance in the execution of short term strategies
§ Provide leadership; execute corporate directives and moderate strategies to maximize people development
§ Adhere to code of ethics and high standards of personal behaviors
§ Ensure outstanding customer service and retention throughout the organization by effectively hiring and training employees at all levels
§ Ensure an uphold store standards, and customer service exceeds company expectations and in place processes are executed flawlessly
§ Accountable for overall operations, staffing, scheduling and overall GP
§ Coordinates activities of personnel conducting research and testing program on automotive equipment considered for acquisition.
§ Reviews and submits staff proposals for modifications to vendor or manufacturer.
§ Listen intently to customer's wishes and concerns and solves issues diplomatically and respectfully.
§ Directs procurement of all types of company owned and operated automotive equipment and materials, supplies, and parts.
§ Responsibilities include interviewing, hiring, and training employees.
§ Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Assistant Service Manager July 2011-2012
Pep Boys Elmont, NY
§ Improving performance through a focus on the development of the service teams, providing on-going guidance, leadership and direction for assigned stores. Ensuring the execution of customer service standards and customer satisfaction programs.
§ Ensuring the achievement of sales, productivity and profitability in assigned locations.
§ Providing procedural guidance to ensure that stores comply with policies and procedures, security, safety, and environmental codes and ordinances.
§ Building customer loyalty by developing managers and store teams that exceed customer expectations.
§ Managing the Commercial service Operation to achieve sales objectives.
Retail Sales Associate February 2007- June 2011
Sears Auto Center ...
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