253 Hart Street, Apt. 3L Brooklyn, NY 11206 · linkedin.com/in/andrewdiavantemarshall
Customer Service Representative
Dynamic, motivated customer service professional with demonstrated proficiency assisting clients to ensure prime customer satisfaction and increase overall profitability rates. Communicative individual; ability to acclimate to new situations and environments quickly, and fulfill client needs efficiently. Adept at ensuring positive customer experiences through adapting to situations appropriately and helping whenever necessary. Innovative thinker; ability to employ expansive knowledge to any situation. Passionate about improving overall company profitability while providing exemplary customer service.
Areas of Expertise
• Client Communication
• Retail Sales
• Fielding & Transferring Calls
• Customer Satisfaction
• Insurance Policies & Coverage
• Business Technology
• Organization & Maintenance
• Credit Line Sales
• Social Media
Associate of Arts in Social Behavioral Science & Accounting | San Bernardino Valley College, San Bernardino, CA
Coursework: Intro to Accounting, Intro to Sociology, Statistics, Critical Thinking, Algebra, Interpersonal Communication, Health Education, Sociology of Gender
P&C Insurance License – USAA 3rd Party, Las Vegas, Nevada (2017)
UBER, Las Vegas, NV, March 2018-Present
Navigate to and from destinations safely and efficiently. Assist clients with various tasks as needed. Engage in polite conversations with clients, ensuring positive rider experiences. Provided recommendations when necessary. Employed knowledge of various city shortcuts to deliver passengers to their destinations faster.
• Satisfied over 90% of riders.
• Received enough five-star reviews to be advanced to handicapped passenger training.
• Awarded several badges for exemplary customer satisfaction rates.
TJ MAXX, Las Vegas, NV, 2014-2015
Effectively handled purchases and returns to ensure prime customer satisfaction. Spearheaded the maintenance of the sales floor when necessary. Delegated merchandise to appropriate depart...
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