New York City, NY

Position Desired

Administrative & Clerical, Customer Service, Finance, Healthcare, Human Resources, Management, Sales
New York City, NY



BARUCH COLLEGE, New York, NY Bachelor Degree, Expected 2020  Marketing Management

OWENS COMMUNITY COLLEGE, Toledo, OH Associate of Arts – Marketing, 2012  Business, Hospitality Management, and Marketing


CEDAR POINT AMUSEMENT PARK, Sandusky, OH Guest Services Team Leader, 2018 Guest Services Intern, 2017  Trains, motivates, and directs Guest Services staff of 25+ employees and interns  Provides world-class guest service to all guests and employees  Interprets and analyzes guest and employees needs to various situations  Problem solving and active listening, addressing and resolving guest concerns  Providing operational (Services, attractions, promotions, policies) answers to all inquiries  Assists in organizing and maintaining all training documents for associates in Guest Services  Communicates park-wide with various departments for the focuses of guest satisfaction and safety  Accurately and efficiently processes transactions through Micros centralized park POS system, Accesso online ticketing portal, and Cedar Fair’s Gate Central internal ticketing dashboard  Created and retrieved guest resolution memos in Cedar Fair's Guest Management System  Handled multiple cashering areas including, making change, authorizing credit cards, taking deposits, offering refunds when appropriate, and issuing receipts to customers  Upsold admission ticket upgrades

BRONDES FORD AND LINCOLN, Maumee, OH Lincoln Concierge and Valet, 2015 - 2018  Increased monthly service satisfaction rates from 83% to 92%, offering and executing Lincoln client services  Executed Lincoln and Ford email marketing campaigns (targeting, designing with templates, and sending)  Acted as the Lincoln service appointment receptionist by scheduling all client appointments for Lincoln services and loaner rentals through in-bound calls  Developed client relationships and catered services around client lifestyles  Offered elite services including shuttling client vehicles, retrieving rental cars, and acted as the vehicle coordinator for a 50-mile radius  Filled in as courtesy shuttle driver for Ford and Lincoln clients when necessary

MARKETSOURCE, NW Ohio and Central PA Hewlett-Packard Account Sales, 2012 - 2017  Led Best Buy Store 1429-Perrysburg, Ohio to achieve the Best Buy store with the highest Instant Ink attachment percentage (45%; out of 13 stores) in the Cleveland area for the 1st quarter of 2017 (Jan. 2017) as well as the highest attachment percentage (61%; out of 13 stores) for the week of August 19, 2017  Increased associate training involvement by 530% in Best Buy for the month of October 2016 (The highest percentage increase by a representative in the Cleveland district).  Received the highest mystery shop evaluation score in the Marketsource U.S. North Central region (9.6 out of 10)-May 31, 2014 and also the only representative in the Cleveland district to receive a perfect score (10 out of 10) during a mystery shop on October 19, 2014  Represented Hewlett-Packard in several territories equaling more than 20 retail locations including Best Buy, Costco, Wal-Mart, Staples and Office Depot stores  Drove product sales and revenue by showcasing printer demonstration tables personally designed to increase customer excitement and product awareness  Hosted off-site and in-store training sessions--individually and in group settings--and events focused on educating store managers and associates

IMAGINATION STATION - TOLEDO’S SCIENCE CENTER, Toledo, OH Marketing Intern, 2015  Established a restaurant partnership program for the 2015 MythBusters exhibit  Converted community outreach feedback surveys from paper to digital with SurveyMonkey web-based survey solutions, to prepare for the 2016 levy campaign  Accountable for event execution and participation--crowd engagement, generating public enthusiasm for Imagination Station, promoting traveling exhibits and events, event photography, and fulfillment of membership enrollments  Used WordPress for website development and writing basic content  Contributed to Imagination Station's YouTube channel by discovering and attaching new tags for increased exposure

SPLASH BAY – HOLIDAY INN, Maumee, OH Front Desk Operations, 2013 – 2015  Effectively guided guests through the check in and out process including facilitating complex technical tasks such as room changes, inventory moves, and folio adjustments as necessary, and demonstrating a sense of urgency in responding to requests for assistance or inquiries  Handled the assembly and distribution of various computer audit reports including revenue, expense and trial balance reports  Collaborated with managers and staff members to help develop techniques for increasing employee motivation

HERSHEY ENTERTAINMENT AND RESORTS, Hershey, PA Group Sales Intern, 2013  Rebranded Hersheypark picnic referral program  Participated in trade shows as a Hersheypark Brand Ambassador  Collaborated other Hersheypark departments to meet guest...

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