Brooklyn, NY

Position Desired

Administrative & Clerical, Customer Service, Human Resources, Nonprofit, Other
Brooklyn, NY; New York City, NY


Authorized to work in the US for any employer
Customer Service/Catalog/Web Site Mail Order Rep
Zabar's - New York, NY
November 2019 to March 2020
Customer Service Representative for Zabar's Specialty Supermarket. Place orders from Zabar's Web Site and Catalog.
Schedule Catering orders and Place food deliveries for local Customers within the 5 boroughs of New York City.
Customer Service Representative
Access A Ride - Long Island, NY
February 2019 to November 2019
Obtains client information by answering telephone calls; interviewing clients; verifying information. Informs clients by
explaining procedures; answering questions; providing information. Maintains communication equipment by reporting
problems. Data Entry of Booking Medical and Non Medical trips for clients.
Customer Service Rep/ Phone Agent
Central Marketing - New York, NY
May 2018 to January 2019
Part Time Position conducting Political surveys targeting each state within the U.S for elections and data collection.
Customer Service Representative
E.Gluck Corporation - Little Neck, NY
September 2014 to November 2017
Assist Customers in watch repairs, sent out links and extenders for customer watches. Referencing service centers. Sent
out watch materials to large chain Department stores as well as taking orders from Department stores. Data Entry. Heavy
phone work. Administrative Assistant for Department Directors and Supervisors. Worked in the Shipping and Delivery
Department for mail distribution.
Quality Control Monitor/Customer Service
Service Employees International Union - New York, NY
August 2006 to July 2013
Accomplished quality assurance objectives by recruiting, selecting, training, assigning, coaching and disciplining
employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing
policies and procedures
• Achieved quality assurance operational objectives by contributing information and analysis to strategic plans and reviews;
ntifying and resolving problems
• Updated job knowledge by studying developments in quality management and participating in educational opportunities
Supervisor/Customer Service
Opinion Access & M.Z. Berger Co - Long Island, NY
January 2000 to July 2006
• Ensured a safe work environment for assembly workers
• Motivated, coached and supervised daily functions of up to 50 agents on Market Research Surveys and 25 personnel in
watch distribution for retail stores
• Resolved staff inquiries and complex customer issues
• Communicated, implemented and supported process change initiatives as directed by management
Maintenance Worker
Opinion Access & M.Z. Berger Co - New York, NY
February 2002 to February 2003
New York, NY 02/2002 - 02/2003
• Cleaned assigned facilities and/or grounds, including offices, restrooms, cafeteria, multipurpose rooms and grounds for
the purpose of maintaining a sanitary, safe and attractive environment
• Performed minor, job-related maintenance on custodial equipment, office furniture and fixtures (e.g., changed vacuum
cleaner belts, bags, li...

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