Accomplished Office Manager / Store Manager with a high degree of professionalism and strong problem resolution capabilities. Maintains 100% accuracy in processing invoices and ensures smooth operations and management of the office and store.
• Accounts receivable professional
• Intermediate in Quickbooks
• Intermediate in Excel, word, and outlook
• Strong communication skills
• Customer service
• Ability to prioritize
• Strong initiative
• Project coordination
• Computer proficiency
• Human resource knowledge
• Time management ability
05/2018 – 08/2020 Store Manager
Zales Jewelers - Salinas, Ca
My job included overseeing a staff of 5 jewelry consultants and running the entire store while maintaining five different sales metrics. I was in charge of Scheduling the staff and payroll, Onboarding new staff and training. I was also in charge of new merchandise visuals and preparation in accordance to planogram. I overseen all customer service issues relating to my store and made customer service my top priority. I overseen all financial records and employee records and was also in charge of all personal matters. One of my proudest moments was turning the store around and hitting the sales goals which hadn’t been done in 5 years.
02/2017 – 04/2018 Office Manager
Saddle Ranch Chop House - Universal City, Ca
I was in charge of counting server and bar drops and resetting bags, preparing reports and preparing deposits for the bank, distributing tips, making sure all employee files and certifications were up to date. I dispensed payroll as well as submitted and imputed invoices into Quickbooks. I handled the onboarding process for all new hires and ensured all new hire paperwork was filled out correctly. I audited incoming liquor orders and adjusted time punches as necessary. I also issued final checks and communicated frequently with corporate as needed. I handled all customer issues regarding financial disputes and general customer service inquires as well.
10/2014 – 12/2016 Office Mana...
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