New York City, NY

Position Desired

Customer Service, Human Resources, Management, Restaurant & Food Service, Retail, Social Work, Teaching, Warehouse
New York City, NY


Work Experience

UPS Store #6138, Boise, ID
Manager, June 2018 – February 2021 // Seasonal Retail Associate, December 2012 - June 2018
Oversaw a 12% YoY revenue growth in 2019 and a 20% YoY revenue growth in 2020
Scheduled all employees weekly shifts, including time off, weeks or months in advance
Trained five new employees
Ensured employee safety: handled disputes with aggressive customers, taught proper packing procedures, enforced mask wear daily
Coordinated all restocking and reordering procedures
Adjusted product and service prices for appropriate growth
Handled claims regarding lost, damaged, delayed, and stolen packages
Recorded daily expenses and issued biweekly payroll to employees
Happily greeted customers and assisted each through many processes: mailing, shipping, packing, laminating, coil binding, printing, faxing, scanning, shredding services, designing printouts and mailbox setup
Operated multiple software systems for daily procedures: POS, CMS, MBM, Admin, Microsoft Office, Adobe Suite, and DeepFreeze
Exchanged merchandise for customers and accepted returns
Opened and closed the store
Cleaned shelves, counters, floors and tables
Responded to phone or email inquiries from customers on a daily, timely basis
Wrote an instructional booklet about complex store operations to foster employee independence

Gallery Assistant, January 2018 – May 2018
Assembled and disassembled professional and student-made artwork
Rearranged gallery space to accommodate different shows
Established working knowledge of artwork on display
Interacted with visitors interested in knowing more about the artwork
Kept the space clean and tidy
Whitman College - Penrose Library, Walla Walla, WA
Circulation Desk Assistant, Aug 2015 – January 2018
Spoke with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Happily greeted customers and ascertained their wants and needs.
Recommended, selected, and helped locate or obtain materials based on customer needs and desires
Organized library with US Congress filing system
Helped coordinate and construct library remodel in Summer of 2016
Taught incoming first year students how to utilize the library


Whitman College, Walla Walla, WA (2014-2018)
Bachelor of Arts, cum laude
Major: Anthropology
GPA: 3.7
Academic Distinction every semester
Undergraduate Honors for 2015-16 schoo...

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