PROFESSIONAL EXPERIENCE
DARN TOUGH VERMONT
Dealer Service Representative | 2023 - present
Efficiently process and manage premium sock orders for the New England and Mid-Atlantic territories by collaborating with dealers and sales representatives on resolving issues related to orders such as logistics, ship dates, billing, and other customer needs promptly.
Work with the accounts receivable team regarding dealers with outstanding invoices and credit holds.
Run reports via Power BI daily to see which orders can be released to the warehouse for picking and packing.
Order Processing Specialist | 2020 - 2023
Process incoming orders for EDI dealers such as Zappos, REI, and Backcountry.com, verifying the accuracy of order details including quantities, pricing, and customer information to ensure all necessary information is complete and correct.
Prepare and send out advanced shipping notices to dealers once their order has shipped, providing them with detailed information about the shipment including order contents, tracking numbers, carrier details, and expected delivery dates.
Support and assist other team members in entering new dealers into the Infor M3 ERP system, ensuring all required information is accurately captured and documented by running reports in Power BI.
Collaborate effectively with cross-functional teams, including sales, finance, logistics, and IT, to ensure seamless order processing.
Develop comprehensive standards of procedure by documenting the guidelines and best practices to certify accuracy in processes.
SETON HALL UNIVERSITY
IT Asset Coordinator | 2017 - 2020
Maintained accurate information on 10 million dollars worth of IT asset inventory using ServiceNow to record transactions related to laptops and accessories for the entire University.
Streamlined the asset return and distribution process by leading the application development team in the optimization of ticket generation.
Planned and executed major laptop distributions, refreshes, and returns to the University (2,000 - 5,000 assets per semester).
Recorded and processed Mobile Computing fees, fines, and adjustments through AppWorx production control software and Banner ERP system onto students’ bursar accounts.
Prepared monthly and quarterly status reports detailing laptop sales, repair and accessory charges, upgraded machines, and distributions.
Served as an assistant project manager in the creation and testing of web pages.
Performed administrative duties, such as keeping several email accounts up to date, answering phones, and assisting walk-in customers by ensuring that their requests were answered in a way that was in line with policies.
Oversaw the hiring process and daily tasks for a team of student employees who assisted in accomplishing office duties.
REI
Retail Sales Specialist/Order Fulfillment | 2017 - 2019
Provided customer service by engaging with customers, unde...
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