To obtain a position that will utilize my clerical, customer service and administrative office support skills.
Customer service, phone etiquette, administrative support, Word, clerical support.
November 2017- November 2018
Sykes Enterprises , Remote - Customer Service Agent I
Handled all customer contacts within established procedures and performance standards
Managed customer information needs and provide information to appropriate internal departments when information is not available, incorrect or outside established norms.
January 2018 - April 2018
H&R Block,Stamford,CT - Receptionist
Matched clients with the best-suited tax professional for their needs.
Scheduled clients how they would like to be scheduled.
Handled client exits by ensuring all current and future needs are met.
Maintained office cleanliness and organization of resources with team members..
Scheduled and confirmed tax appointments
June 2014- September 2014
Ability Beyond Disability, Norwalk,CT - Office Assistant
Received, sorted and distributed incoming mail.
Monitored incoming emails and answer or forward as required prepare outgoing mail for distribution .
Faxed, scanned and copied documents
Maintained office filing and storage systems Updated and maintained databases such as mailing lists, contact lists and client information.
July 2010 -October 2010
Dress Barn, Stamford,CT- Sales Associate
Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service.
Operated cash registers, managed financial transactions, and balanced drawers.
Achieved established goals.
Directed customers to merchandise within the store..
July 2009 -August 2009
Inspirica Inc., Stamford,CT- Tutor
Explained complex concepts using easy-to-understand terms.
Worked with students aged _7__ to __10__.
Developed action plans based on students' and educators' academic goals.
Communicated with parents and teachers to update them on student progress.
September 2006- April 2007
Company Name, Location -Student Library Aide
September 2007-October 2008
St Thomas Aquinas College, Sparkill NY...
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