LULULEMON ATHLETICA USA • NEW YORK, NY • Sep 2021 – Present
ASSISTANT STORE MANAGER
Founded in Vancouver, BC, lululemon athletica is a yoga-inspired, technical athletic apparel company for yoga, running, training, and most other sweaty pursuits.
Creates and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
Supports ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
Supports the store’s recruiting and hiring process, onboarding training, and overall performance management activities.
Provides team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
Establish supportive and productive relationships with all team members, focusing on personal and professional development.
Collaborate with team members to ensure an optimal guest experience that values guests’ time and support store operations.
Supports team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options).
Resolves guest feedback and address emergent issues, including guest escalations and emergency requests, helping to “make it right” for guests.
Implements the Store Manager’s vision for the store and cascade to team members.
Works closely with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning).
Partners with Store Manager to manage store’s budget, labor hours, expenses, and P&L statement.
Provides salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
adheres to people safety policies and procedures to maintain a safe work environment.
Performs work in accordance with applicable policies, procedures, and laws or regulations.
Accountable for aspects of controllable budget
Successfully Trained incoming new leadership on best business practices
Led multiple key site visits by senior leadership
Maintained weekly business updates to senior leadership and store leadership team
Established business vision through the business updates and facilitated vision through mentorship
Helped foster an inclusive workplace environment that fulfills the mission of IDEA
Facilitated key company community initiatives
Led store through weekly inventory counts
Provided leadership and staff with key feedback to grow as a leader and as a human
Supported team in hitting above target goals every month as an assistant manager
Fostered best guest experience through maintaining key platforms such as Medallia and google reviews.
Created best schedule operations on days when needed for business needs and SM OOO.
Utilized on the floor assessments of leadership to help determine business needs and strategy.
Led Q4 community initiatives and strategies which resulted in major community success
MOUNT SINAI HEALTH SYSTEMS • NEW YORK, NY • Aug 2020 – Aug 2021
PROGRAM MANAGER OF TRANSGENDER SURGERY
Mount Sinai Health Systems is a non-profit hospital system that serves the New York and New York metro area.
Provides administrative direction and coordination in the formulation, interpretation, and administration of current and long-range policies, procedures, and programs
Oversees the daily business operations of department, including creating and implementing production schedules, and/ or tracking and reporting systems, managing work assignments and identifying and resolving issues
Create, maintain, and distribute regular specialty dashboards and reports regarding volume, space utilization, staffing bench marching, patient satisfaction, compliance, etc.
Assist in patient care responsibilities as needed. Which includes checking schedules, organizing patient workflow, accompanying patient to room, assisting patients as needed, and preparing for exams.
Assist physicians with various task, relay instructions to patients and or families; answer’s calls and provides pertinent information
Establishes goals and objectives for the program with leadership. Includes defining the scope of specific departmental projects and analyzing requirements to execute those projects successfully.
Works with senior leadership and medical director to develop short term and long-range plans when needed
Fosters environment of open communication and teamwork in support of the department and organization’s goals and objectives.
Collaborates with Finance managers, HR managers, Practice/Network Manages to effectively coordinate and implement operational activities.
Assists in the planning of short and long-range goals for the program.
Supervises daily issues of patient flow, billing and registration, medical record retrieval, and patient eligibility.
Supervises team and program to bring about positive growth for the CTMS.
Prepares/Maintains Operational and financial reports/analysis.
Creation and implementation of organized Interdisciplinary Team meeting with Inpatient, Social Work, Surgeons, Pre-Test, and Medicine.
Process Improvements made in the handling patient grievances with Surgeons and Medicine.
Increased Physician Engagement.
Furthered the connection between Medicine and Surgeon office within the Transgender Program.
Improved outside organization relationships by implementing a better streamline of communication of information.
Ongoing implementation of new processes during the COVID-19 crisis.
Increased physician reimbursements for plastic surgery office with major insurance contracts.
Creation and implementation of staff development/team exercises.
Decreased patient grievance’s by determining solution directly with patient.
Worked closely with a unit of 5 surgeons and 12 staff members.
As needed, managed multiple downtown surgical units within the downtown surgical program.
Effectively collaborated and reported out to senior leadership in regards to financial/operational/ and quality metric of the surgical program.
Recommended changes in the operational procedure directly with practice supervisor and surgeons to bring about positive change.
Assisted in the implementation of quality monitoring activities to meet standards and regulations of accrediting agencies such as JCAHO and New York State/City Departments of Health.
Created diversity and inclusion i...
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